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Frequently asked questions

Know more about our processes and how we work, with the help of the following FAQs.

What is a Payment Gateway?

A payment gateway is an ecommerce service that processes online payments for online as well as offline businesses. Payment gateways help accept payments by transferring key information from their merchant websites to issuing banks, card associations and online wallet players.

Payment gateways play a vital role in the online transaction process, which is the realisation of value, and hence are seen as an important pillar of ecommerce.

How is a payment gateway different from an online/digital wallet?

A payment gateway helps businesses to accept online payments from customers. The payment gateway is thus a service employed by a online business and does not have a direct relationship or account with the end customer.

An online/digital wallet is a payment instrument in which customers can store money and utilise on online websites which provide the support for these wallets. Payment gateways such as Razorpay provide support for multiple wallet options including Amazon Pay, Vodafone mPesa, JioMoney, Freecharge, Airtel Money, Ola Money, PayZapp and Mobikwik.

What payment modes are supported by Razorpay?

Razorpay supports over 100+ payment modes including Credit and Debit Cards (Visa, Mastercard, Rupay, AMEX, Diners), Net Banking from top 50+ banks, UPI (Web Collect & UPI Intent), Online Wallets, EMIs (Credit/Debit Cards & Cardless), PayLater and NEFT/RTGS payments. For the complete list you can refer -

What platforms does Razorpay payment gateway support?

Razorpay helps you accept online payments from customers across Desktop, Mobile web, Android & iOS. Additionally by using Razorpay Payment Links, you can collect payments across multiple channels like SMS, Email, Whatsapp, Chatbots & Messenger.

We also support payments across Cordova, Phonegap, Ionic, React Native along with S2S integrations for PHP, Ruby, Python, .NET, Nodejs, Java.

Does Razorpay provide international payments support?

Yes, Razorpay provides support for International transactions. We support all major international cards and 92 currencies including USD, EUR, GBP, SGD, AED. After signing up on Razorpay, you can request for international support by raising a ticket on

What documents are required for setting up a Razorpay account?

Razorpay provides a two-stage onboarding process. Just by submitting key business details as well as Promoter / Director PAN card number, we complete the KYC and allow you to accept payments instantly. The KYC documentation required in the second stage are:

organization address proof, business proof and website details. All these documents can be submitted online, even while you are accepting payments from your customers.

Use Razorpay Payment Gateway with our other products



Easily split payments, make vendor payouts, manage marketplace money flow etc. through powerful APIs, leaving the hassles of money movement to us.



Offer your customers subscription plans with automated recurring transactions on various payment modes, through a platform that's built for automation.


Smart Collect

Now accept NEFT, RTGS and IMPS transfers through virtual accounts that can be generated on-demand with automated reconciliation for payments.

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