Step into the Future of CX with Our World-class Platform
Our platform enables agents & virtual assistants to work hand-in-hand, offering recommendations, validating predictions & making each other better with every conversation
Conversations are complex but our user-friendly no-code platform understands the user’s personality, context & sentiment to respond with empathy - even with less training data.
Think beyond traditional support. With Engage, your agents & marketers can map user journeys & reach out to consumers proactively - at the right time and the right place.
The analytics dashboard presents deeper business insights and helps with understanding user sentiments and question patterns that can help you make important business decisions.
The platform is built atop the sturdiest NLP engine - innovated in-house
Our Natural Language Understanding (NLU) and Natural Language Processing (NLP) 'brain' engine compounds the self-learning of the voice and text chatbots through multi-factorial intent recognition, effective customer engagement and on-point resolution - all of it in real-time and with a 98% accuracy rate. While other platforms build capabilities on existing NLP frameworks, ours is a one-of-a-kind in-house, proprietary engine.
Enable conversational commerce on WhatsApp to increase sales
Leverage payments by WhatsApp and allow your customers to choose from our wide range of pre-built payment gateways.
Suggest similar or relevant products at the right time to customers and increase your sales orders.
Provide proactive suggestions and reminders about customer’s upcoming payments or product requirements to push CSAT up!
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