configure your zendesk
If you are going to purchase or recently purchased a Zendesk account and don't know how to make it work for your business needs, we are here to help. The process starts with evaluating your current online support process. Then we will help analyze and come up with Zendesk setup that will fit for your business.
Some of common tasks are:
- Set up notification rules
- Customize email templates
- Set up SLA rules
- Set up ticket views based on your business
- Updating page layouts / Help Center (Zendesk Guide) - please see my other gig for some examples.
- Work with triggers
- Working with dashboards and reports (Zendesk Explore)
- Integrate Zendesk with your phone system (Zendesk Talk)
- Integrate Zendesk to other applications (Salesforce, WooCommerce, Slack, Shopify, Zapier, etc)
- Active zendesk account